Privacy Policy

This Privacy Policy (the "Policy") describes how dana93 ("we", "us", "our", or the "Platform") collects, uses, stores, protects, and discloses personal information provided by users ("you", "your", or "Member") of the dana93 online betting platform. By registering an account or using any dana93 service, you consent to the data practices described in this Policy.

If you do not agree with this Privacy Policy, you must immediately cease using the dana93 platform and refrain from providing any personal information.

1. Information We Collect

dana93 collects personal information to provide, improve, and secure our services. The types of information we collect include:

1.1 Information You Provide Directly

• Account Registration Data: When you create a dana93 account, you provide your full legal name, date of birth, email address, residential address, phone number, and chosen username and password.
• Identity Verification (KYC) Documents: To comply with regulatory requirements and prevent fraud, we collect copies of your Indonesian National Identity Card (KTP), passport, driver's license, proof of address documents (utility bills, bank statements), and payment method verification (bank account or e-wallet screenshots).
• Payment Information: When you deposit or withdraw funds, we collect payment method details such as bank account numbers, e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), and transaction records. Note that dana93 does not store full credit card numbers — these are processed securely by our payment partners.
• Communication Records: When you contact dana93 customer support via live chat, email, or WhatsApp, we retain records of your communications to improve service quality and resolve disputes.

1.2 Information Collected Automatically

• Device and Connection Data: We automatically collect your IP address, device type, operating system, browser type, screen resolution, and language settings when you access dana93.
• Usage Data: We log your activity on the platform, including login times, pages visited, bets placed, games played, deposit and withdrawal history, and session duration.
• Cookies and Tracking Technologies: dana93 uses cookies, web beacons, and similar technologies to recognize your device, remember your preferences, maintain your session security, and analyze platform usage patterns. You may disable cookies through your browser settings, but this may limit your ability to use certain features.
• Geolocation Data: We may collect approximate location data based on your IP address to verify your eligibility to use dana93 services and comply with jurisdictional restrictions.

2. How We Use Your Information

dana93 uses the personal information we collect for the following purposes:

• Account Creation and Management: To register your account, verify your identity (KYC), authenticate logins, and maintain account security.
• Service Delivery: To process deposits and withdrawals, place and settle bets, deliver promotions and bonuses, and provide customer support.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, money laundering, bonus abuse, account takeover, and other violations of our Terms & Conditions.
• Regulatory Compliance: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, verify your age (21+ requirement), and respond to lawful requests from authorities.
• Platform Improvement: To analyze usage patterns, identify technical issues, optimize performance, and develop new features based on user behavior data.
• Communications: To send you account notifications, transaction confirmations, promotional offers (if you have opted in), responsible gaming reminders, and updates to our terms or policies.
• Responsible Gaming: To monitor your gambling behavior for signs of problem gambling, enforce deposit limits and self-exclusion requests, and provide access to responsible gaming tools.

3. Legal Basis for Processing

dana93 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between you and dana93 (i.e., to provide betting services as outlined in our Terms & Conditions).
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC, AML, and age verification requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, platform improvement, and customer support, provided these interests do not override your fundamental rights and freedoms.
• Consent: Where required by law, we obtain your explicit consent before processing certain data (e.g., marketing communications). You may withdraw consent at any time.

4. How We Share Your Information

dana93 does not sell or rent your personal data to third parties for marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the dana93 platform, including:

• Payment Processors: Banks and e-wallet providers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI, OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Game Providers: Software developers (Pragmatic Play, Pocket Games Soft, NetEnt, Microgaming, Evolution Gaming, Ezugi, Spribe) to deliver casino games, slots, and live dealer experiences.
• Cloud Hosting Providers: Secure data centers that host dana93's infrastructure.
• KYC and Fraud Prevention Services: Identity verification and anti-fraud platforms that assist with document authentication and risk assessment.

All service providers are contractually obligated to protect your data and use it only for the specific services they provide to dana93.

4.2 Legal and Regulatory Authorities

We may disclose your personal data to government authorities, law enforcement, or regulatory bodies when required by law, court order, or legal process, or when necessary to protect dana93's legal rights, prevent fraud, or ensure platform security.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Policy.

5. Data Security

dana93 employs industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit Transport Layer Security (TLS). Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Personal data is accessible only to authorized dana93 personnel who require it to perform their duties. Access is logged and regularly audited.
• Secure Infrastructure: dana93's servers are hosted in certified secure data centers with physical security measures, firewalls, intrusion detection systems, and regular security patches.
• Two-Factor Authentication (2FA): We strongly encourage all Members to enable 2FA on their accounts for enhanced login security.
• Regular Audits: dana93 undergoes periodic third-party security audits and vulnerability assessments to identify and address potential risks.

While we implement robust security measures, no method of data transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your login credentials and notifying us immediately if you suspect unauthorized access to your account.

6. Data Retention

dana93 retains your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

• Active Accounts: Personal data for active accounts is retained for the duration of your membership on dana93.
• Closed Accounts: After you close your account, we retain certain data (identity documents, transaction records, communications) for a period of up to seven (7) years to comply with legal and regulatory requirements, including anti-money laundering laws and tax regulations.
• Marketing Data: If you have opted in to marketing communications, we retain your contact information until you unsubscribe or request deletion.

After the retention period expires, we securely delete or anonymize your data so that it can no longer identify you.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data.
• Right to Erasure: You may request that we delete your personal data, subject to legal retention requirements.
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.
• Right to Data Portability: You may request a machine-readable copy of your data to transfer to another service provider.
• Right to Object: You may object to our processing of your data for direct marketing or certain legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact dana93 customer support at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

dana93 uses cookies and similar technologies to enhance your experience, maintain session security, and analyze platform usage. Cookies are small text files stored on your device that allow us to recognize you on return visits.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function, including login authentication, session management, and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences (language, time zone, display settings) to provide a personalized experience.
• Analytics Cookies: Collect anonymized data on how users interact with dana93, including page views, click patterns, and session duration, to help us improve the platform.
• Advertising Cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns.

8.2 Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect your ability to use certain features of dana93. For more information on managing cookies, visit your browser's help documentation.

9. International Data Transfers

dana93 operates internationally and may transfer your personal data to servers located outside Indonesia. When we transfer data across borders, we ensure that appropriate safeguards are in place, including:

• Transferring data only to jurisdictions with adequate data protection laws.
• Implementing standard contractual clauses approved by relevant data protection authorities.
• Ensuring that service providers adhere to international data protection standards.

10. Children's Privacy

dana93 is an adult-only platform. We do not knowingly collect personal data from individuals under the age of 21. If we discover that we have inadvertently collected data from a minor, we will delete that information immediately and close the associated account. All funds will be returned to the originating payment method.

If you believe a minor has registered an account on dana93, please contact us immediately at [email protected].

11. Third-Party Links

The dana93 platform may contain links to third-party websites, payment processors, or game providers. This Privacy Policy applies only to dana93. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Privacy Policy

dana93 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and notify active Members via email or platform notification.

Your continued use of dana93 after any changes to this Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how dana93 handles your personal data, please contact us:

Email: [email protected]
Live Chat: Available 24/7 via the dana93 website
Support Hours: Indonesian-speaking agents available during WIB business hours